Refund & cancellation policy

This page explains how refunds, returns, and cancellations work at robotnurse.io, for every kind of thing we sell. It's written in plain language and states what we actually do. If anything is unclear, write hello@robotnurse.io and a human will sort it out with you.

RobotNurse is a one-person New Jersey operation. Payments are processed by Stripe; we never see or store your card number.

How things are delivered

Different things we sell are delivered differently, and the refund rules follow from that:

• Digital goods ($25–$60 — spec sheets, serving-config packs, buyer toolkits, retail bundles) are delivered instantly and automatically after payment: you're redirected to a gated download link that releases the files once your payment is verified. There's no shipping and no waiting.
• Advisory sessions ($250 single / $650 pack) are scheduled calls; the "delivery" is the engineer's time on the calendar.
• Recurring plans (Care $750/month, Managed $2,500/month) are monthly retainers that renew until you cancel.
• Audit ($899) and workshops are scheduled, scoped engagements delivered on-site or remotely at a booked time.

Because digital goods are delivered instantly, a "change of mind" return is not the same thing as a "never received it" case. Those are handled separately below.

Digital goods

• Not delivered / download broken: if you paid and the download never released, or the files won't open, or they're materially different from what the product page described, tell us at hello@robotnurse.io and we'll make it right — re-issue the download, or refund you in full if we can't fix it. This is not time-limited.
• Change of mind after delivery: digital goods are delivered instantly, and once the files are released there's nothing to return. Refunds for a delivered digital good are limited to the defects and non-delivery cases above. We also know people buy the wrong thing: if you bought by mistake and you haven't opened the download, write us within 7 days of purchase and we'll refund you in full, no questions asked.

Advisory sessions

• You can reschedule or cancel a session for a full refund up to 24 hours before the appointment.
• Cancelling inside that window forfeits the fee, because the time was reserved and can't be re-sold on short notice. We'll always re-book rather than lose you if you let us know in time.

Recurring plans (Care and Managed)

• Plans renew monthly and can be cancelled at any time from the Stripe billing portal or by emailing hello@robotnurse.io.
• A cancellation stops the next renewal; service continues through the end of the month you've already paid for. We don't part-refund an already-paid month, because the retainer reserves support capacity for that period.

Audit

• The $899 audit is a documented review of your hardware, workload, and privacy posture, delivered at a booked time. You can reschedule or cancel for a full refund up to 48 hours before the booked time; after that the fee is non-refundable, consistent with on-site visits in the Terms of Service.

Workshops

• Workshops are scheduled, scoped engagements. You can reschedule or cancel for a full refund up to 7 days before the scheduled date; after that the fee is non-refundable.

On-site visits

• On-site setup visits follow the rule already in the Terms of Service: cancelled less than 48 hours before the appointment are non-refundable; re-scheduling with notice is free.

How refunds are issued

Refunds go back to the original card through Stripe, usually within 5–10 business days, depending on the card issuer.

Questions

Anything unclear, or a situation this page doesn't cover, write hello@robotnurse.io — a real person replies.

Last updated September 2026.